JobResearchLab (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
1.1 Information you provide
- Account: Name, email, target role, industry
- Profile: CV, job preferences, salary expectations
- Payment: Billing details, transaction records
- Research: Survey responses, willingness-to-pay data, feedback
1.2 Information collected automatically
- IP address and approximate location
- Browser type and version
- Pages visited and time spent
- Referring website
2. How We Use Your Information
- Delivering job scanning, evaluation, and application services
- Generating tailored CVs, cover letters, and interview prep
- Communicating about your applications and account
- Processing payments
- Improving our AI models and service quality
3. How We Protect Your Information
- Encrypted data transmission (HTTPS/TLS)
- Secure file storage with access controls
- Two-factor authentication for team access
- Restricted access: assigned team members only
- Your CV and personal data are never shared with employers without your consent
4. Information Sharing
We do not sell your data.
We may share information with:
- Service providers: Payment processors, cloud hosting, AI model providers (bound by data protection agreements)
- Professional advisors: Legal, accounting (as necessary)
- Legal requirements: If required by law or court order
5. Data Retention
- Active accounts: Retained while your account is active
- Closed accounts: Deleted within 90 days of account closure
- Payment records: 7 years (legal and tax requirements)
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
To exercise these rights, email privacy@jobresearchlab.com.
7. Cookies and Tracking
We use essential cookies for website functionality and privacy-respecting analytics to understand website usage. We do not use third-party advertising trackers or sell data to advertisers.
8. South Africa, POPIA
We comply with the Protection of Personal Information Act (POPIA). Our Information Officer can be reached at privacy@jobresearchlab.com.
By using JobResearchLab services, you acknowledge that you have read and understood this Privacy Policy.